Call 403-264-6666 and follow the prompts.

Tell dispatch you are with the University of Calgary and provide them with:

1. What you will need shipped and dimensions + approx. weight. Important to let them know if it’s a biological specimen, and whether or not it is perishable – this will affect what type of service options they can offer you.
2. The pick-up address, including UCalgary room number, and contact name/number at the pickup location.
3. The drop-off address and contact name/number at the drop-off location.
4. At this point you can ask for a cost estimate.
5. If you wish to proceed, they will ask for a speed code:
   1. For research-related shipments, provide your complete research account string.
   2. If your shipment is not research-related, contact Paul Gajda at pgajda@ucalgary.ca, or via Teams chat to obtain a speed code prior to calling West Direct.
6. Record the job number they provide you with and attach it to your shipment.
7. Record the approximate pickup and delivery times.
8. Update your contacts for pickup and drop-off with the times/locations the courier is expected to arrive at.